Frequently asked
questions.

Proofify Products is a Shopify app for collecting, managing, and displaying product reviews. It also offers optional review requests and customer reward features.

Install the app through its Shopify installation link or App Store listing when available. Review the requested permissions and complete Shopify’s installation flow. The app opens inside your Shopify admin after installation.

Open Shopify Admin → Online Store → Themes → Customize. Add the available Proofify review app block to a compatible template, or enable the available app embed under App embeds, then save. The exact options depend on the widget and theme.

For supported Online Store 2.0 themes, Proofify’s theme app extension is intended to let you add supported review widgets through the theme editor without manually changing theme code.

Proofify uses Shopify theme app extensions. Compatibility and placement can vary by theme and template, so preview the widget in the theme editor before publishing changes.

Yes. Proofify supports product ratings and written reviews, subject to the review form and merchant settings.

Proofify supports photo reviews and video reviews. Video submissions depend on the store’s current Proofify plan and enabled features.

A verified purchase indicator is used when Proofify can associate a review with qualifying purchase information. It should not be interpreted as an independent guarantee of a reviewer’s opinions or product quality.

Yes. Merchants can manage reviews and provide replies through the app where the reply feature is available.

Proofify includes review-import functionality. Available import methods and supported file formats depend on the current import screen; check the app before preparing a file.

Review visibility depends on the app’s moderation and display settings. Check your review management area to confirm whether a particular review is visible on your storefront.

Yes. Proofify supports review request emails using eligible order information. Delivery and timing depend on your configuration and the availability of valid customer contact details.

Yes. Merchants can enable review rewards that issue eligible customers Shopify discount codes according to the merchant’s configured rules.

Yes. The reward settings can specify different percentage discounts for eligible text, photo, and video reviews. The applicable reward is determined by the configured eligibility rules.

No. Rewards should be offered for eligible honest reviews, not in exchange for a particular rating or positive sentiment. Merchants are responsible for following applicable review-incentive disclosure rules.

Eligible reward codes are generated for use through Shopify checkout, subject to the code’s restrictions, validity period, and the merchant’s discount configuration.

Depending on enabled features and Shopify permissions, Proofify may process customer email addresses, order and product references, and information submitted with reviews. See the Privacy Policy for further details.

Uninstalling removes the app’s access to your Shopify store. Handling of previously stored information is governed by applicable Shopify privacy requirements and the app’s documented data-retention and deletion processes.

Proofify’s stated privacy policy says it does not sell merchant or customer personal information. Review the published Privacy Policy for the current disclosure.

Open the Privacy Policy linked in the footer. The policy describes categories of data processed, purposes, third-party services, and privacy requests.

Use the support contact shown in your Proofify app or App Store listing. A verified public support email should be added to this page before publication.